Privacy policy
Last Updated: October 14, 2026
1. Introduction
Welcome to Kitpaxo.
Kitpaxo ("we," "us," or "our") is an online retail store operated by AUREX TECHNOLOGY LIMITED, a company registered in Hong Kong.
Our website, https://kitpaxo.com, offers a selection of home organization products, travel essentials, everyday accessories, practical gadgets, and other lifestyle products.
We respect your privacy and are committed to handling personal information responsibly and transparently.
This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, purchase products, create an account, contact customer support, or otherwise interact with our services.
Our online store is powered by Shopify, which provides the e-commerce infrastructure used to operate our website.
Please read this Privacy Policy carefully to understand our privacy practices and your rights.
2. Personal Information We Collect
We may collect personal information directly from you, automatically through your interactions with our website, and from service providers involved in delivering our services.
Information You Provide
When you make a purchase, create an account, subscribe to communications, or contact customer support, we may collect:
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Full name
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Email address
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Telephone number, where provided
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Billing address
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Shipping address
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Account information
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Order details and purchase history
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Product preferences
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Customer service inquiries and communications
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Information submitted through forms on our website
Payment Information
When you complete a purchase, your payment information is processed through the payment service providers available at checkout.
Depending on the payment method selected, payment providers may process card information, billing details, payment authorization data, and transaction records.
We generally receive payment confirmations and transaction details rather than complete payment card numbers.
Automatically Collected Information
When you visit our website, we and our service providers may automatically collect certain technical information, including:
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IP address
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Browser type and version
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Device type and operating system
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Website usage and browsing activity
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Pages viewed and products visited
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Referring website information
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Date and time of visits
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Cookie identifiers
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Shopping cart interactions
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Approximate geographic location derived from technical information
This information helps us operate our website, maintain security, understand customer interactions, and improve our services.
3. Sources of Personal Information
We may obtain personal information from the following sources:
Directly From You
When you place an order, contact customer support, register an account, or voluntarily provide information.
Automatically Through Our Website
Through cookies, similar technologies, and information transmitted by your device or browser.
From Service Providers
Including payment processors, shipping providers, technical service providers, and other parties assisting with our operations.
From Business and Marketing Partners
Where permitted by applicable law and relevant privacy preferences.
4. How We Use Personal Information
We may use personal information for the following purposes.
Order Processing and Fulfillment
To process payments, confirm orders, prepare shipments, arrange delivery, provide tracking information, and handle returns or refunds.
Customer Support
To respond to questions, investigate concerns, resolve order-related issues, and provide product or service assistance.
Website Operation
To maintain our online store, support shopping cart functionality, manage customer accounts, and improve website performance.
Security and Fraud Prevention
To identify suspicious activity, prevent unauthorized transactions, protect customer accounts, and maintain the security of our services.
Marketing and Communications
Where permitted by applicable law, to provide promotional communications, product updates, special offers, and information that may interest customers.
Customers may unsubscribe from marketing emails through the unsubscribe link included in those communications.
Analytics and Service Improvement
To understand website traffic, evaluate product interest, analyze shopping behavior, and improve the overall customer experience.
Legal Compliance
To comply with applicable laws, maintain legally required records, respond to lawful requests, and protect our legal rights.
5. Legal Bases for Processing
Where applicable data protection laws require a legal basis for processing personal information, we may rely on:
Contractual Necessity
Processing information required to fulfill purchases, deliver products, and provide requested services.
Legal Obligations
Processing necessary to comply with accounting, tax, consumer protection, and other applicable legal requirements.
Legitimate Interests
Processing necessary to maintain website security, prevent fraud, improve services, and operate our business, where those interests are not overridden by applicable individual rights.
Consent
Processing based on your consent, including certain marketing activities and non-essential tracking technologies where consent is required.
Where processing relies on consent, you may withdraw that consent at any time, subject to applicable law.
6. Cookies and Tracking Technologies
Our website may use cookies, pixels, and similar technologies to support website functionality and improve the shopping experience.
These technologies may include:
Essential Cookies
Used to support shopping carts, checkout, account access, security, and other necessary website functions.
Functional Cookies
Used to remember preferences and improve website usability.
Analytics Cookies
Used to understand website traffic, customer interactions, and website performance.
Advertising Cookies
Where enabled, used to evaluate advertising effectiveness and provide more relevant promotional content.
You may manage certain cookie preferences through available website privacy controls or browser settings.
Where required by applicable law, we will request consent before placing non-essential cookies or using similar tracking technologies.
Disabling certain cookies may affect the functionality of some website features.
7. How We Share Personal Information
We may share personal information with third parties when reasonably necessary to provide our services or fulfill legitimate business purposes.
These parties may include:
Shopify
Our e-commerce platform provider, which supports website operations, order management, and related services.
Payment Service Providers
Companies that process payments, verify transactions, and assist with fraud prevention.
Shipping and Logistics Providers
Carriers and fulfillment service providers that require delivery information to transport and deliver orders.
Technology and Hosting Providers
Service providers assisting with website hosting, maintenance, technical support, data storage, and security.
Analytics and Advertising Partners
Where applicable, partners that help us understand website activity, measure advertising performance, and deliver promotional content.
Professional Advisers
Legal advisers, accountants, auditors, and other professionals assisting with legitimate business operations.
Government and Regulatory Authorities
Where disclosure is required by applicable law, legal proceedings, or valid regulatory requests.
Certain disclosures to advertising partners may qualify as a sale or sharing of personal information under applicable privacy laws, even where no monetary payment is exchanged.
8. Shopify and Third-Party Services
Our website is powered by Shopify.
Shopify may collect and process personal information to provide e-commerce infrastructure, checkout functionality, website services, security features, and other services used by our store.
Depending on our enabled settings and services, Shopify may also process information for analytics, personalization, advertising-related activities, or other permitted purposes.
For more information about Shopify's consumer privacy practices, please visit:
https://www.shopify.com/legal/privacy/consumers
You may also review available Shopify privacy controls at:
Other third-party applications and integrations may have their own privacy notices.
Where third-party checkout, payment, fraud-prevention, analytics, or advertising services are used, the relevant providers may process information according to their roles and applicable privacy notices.
We encourage customers to review the privacy policies of external services when appropriate.
9. Marketing and Personalized Advertising
Where enabled, we may use marketing and advertising services to understand customer interests, evaluate promotional campaigns, and display relevant advertisements.
These services may use cookies, pixels, or similar technologies to collect information about interactions with our website.
Depending on your location, you may have the right to opt out of certain targeted advertising activities or the sale or sharing of personal information.
You may exercise applicable privacy rights by contacting us or using available website privacy controls.
Where legally required, we will honor supported opt-out preference signals, including Global Privacy Control signals.
10. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.
Retention periods may depend on:
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Order processing and fulfillment requirements
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Customer account management
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Customer support needs
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Accounting and tax obligations
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Fraud prevention and security requirements
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Applicable legal or regulatory obligations
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Dispute resolution and legal claims
When personal information is no longer required, we will take reasonable steps to delete, anonymize, or securely dispose of it, unless continued retention is legally required or permitted.
11. Data Security
We take reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, misuse, alteration, loss, and disclosure.
These measures may include appropriate access restrictions, secure service providers, and technical safeguards.
However, no method of internet transmission or electronic storage is completely secure.
We cannot guarantee absolute security.
Customers are encouraged to protect their account credentials and contact us if they suspect unauthorized account activity.
12. International Data Transfers
Kitpaxo is operated by a company registered in Hong Kong and may use service providers located in different countries or regions.
As a result, personal information may be transferred to, stored in, or processed outside your country of residence.
Where required by applicable law, we will use appropriate safeguards for international transfers of personal information.
These safeguards may include recognized contractual protections or other legally accepted transfer mechanisms.
Data protection laws in other jurisdictions may differ from those in your location.
13. Your Privacy Rights
Depending on your location and applicable law, you may have certain rights regarding your personal information.
These may include:
Right of Access
Request access to personal information that we hold about you.
Right to Correction
Request correction of inaccurate or incomplete personal information.
Right to Deletion
Request deletion of personal information, subject to applicable legal exceptions.
Right to Data Portability
Request a copy of certain personal information in a portable format, where applicable.
Right to Restrict Processing
Request restrictions on certain uses of personal information.
Right to Object
Object to certain processing activities, including some direct marketing activities.
Right to Withdraw Consent
Withdraw consent where processing is based on consent.
Right to Opt Out
Opt out of certain targeted advertising or data-sharing activities where applicable.
To submit a privacy-related request, please contact:
We may need to verify your identity before processing certain requests.
We will respond within the time periods required by applicable law.
14. Privacy Rights for U.S. Residents
Residents of certain U.S. states may have additional rights under applicable privacy laws.
Depending on the relevant law, these rights may include:
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Accessing personal information
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Correcting inaccurate information
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Requesting deletion
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Obtaining a copy of personal information
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Opting out of targeted advertising
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Opting out of certain sales or sharing of personal information
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Limiting certain uses of sensitive personal information
We will not unlawfully discriminate against customers for exercising applicable privacy rights.
To exercise these rights, please contact [email protected] or use the privacy controls available on our website.
15. Privacy Rights for EEA, UK, and Swiss Residents
If you are located in the European Economic Area, the United Kingdom, or Switzerland, applicable data protection laws may provide additional rights concerning your personal information.
These may include rights of access, rectification, erasure, restriction, portability, objection, and withdrawal of consent.
You may also have the right to lodge a complaint with an appropriate data protection authority.
Where legally required, we will provide additional information about our data protection arrangements and any designated representatives.
For privacy inquiries, please contact [email protected].
16. Children's Privacy
Our website is intended for a general audience and is not specifically directed toward children.
We do not knowingly collect personal information from children in violation of applicable law.
If we become aware that personal information has been collected from a child without legally required authorization, we will take appropriate steps to address the situation.
Parents or legal guardians who believe a child has provided personal information may contact us at [email protected].
17. Third-Party Websites
Our website may contain links to websites or services operated by independent third parties.
We are not responsible for the privacy practices, security measures, or content of those external websites, except as required by applicable law.
We encourage customers to review the privacy policies of third-party websites before providing personal information.
18. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business operations, technology, services, or applicable legal requirements.
When updates are made, we will revise the Last Updated date displayed at the beginning of this policy.
Where required by law, we will provide additional notice or obtain consent before implementing material changes.
We encourage customers to review this page periodically.
Kitpaxo Customer Support
Company: AUREX TECHNOLOGY LIMITED
Website: https://kitpaxo.com
Email: [email protected]
For questions about this Privacy Policy or your personal information, please contact us at [email protected].